Try here first
Frequent questions and product support documentation.
Frequently Asked Questions
Have a question or something to share?
Great! We'd love to hear from you. Fill out this form and we'll get back to you.
General Question or Comment
Are you having a product related issue?
Answer a few simple questions to open a "Warranty Request". Our Customer Care team is happy to help!
Product Warranty & Claim Form
Open a Return or Exchange
Please Note: This option is for orders in the last 30 days originating from arcticzone.com only.
Returns & Exchanges
Look up your order
Using your order # and email, look up the tracking for your order.
Track Your Order
Alternative Contact Methods
The links above are preferred because they provide our support team with all the necessary information to complete your request in a timely manner. Alternatively, if you prefer to speak with a Customer Service Representative, our support team is available from 9am to 5pm Monday - Thursday (Eastern Time) and 9am to 1pm on Fridays (Eastern Time).
Telephone (Toll-free): 1-888-413-2665 and select option “1”
Email: service@ca-innovations.com
