Shipping Policy

Regular Business Periods

Depending on proximity to warehouse, please allow 2-3 days for order delivery. Operational delays with our warehouse & carrier may cause delays in shipment processing and delivery times.

Tracking numbers are created the moment the order gets applied a shipment label which is at the end of the fulfillment process. Once the labels are applied to the boxes they are loaded onto the FedEx trailer.

The next scan on the shipment is when the trailer is off-loaded at the FedEx sorting facility.

In these cases, your order has physically left our warehouse and is now on FedEx property likely awaiting to be processed at their sorting facility.

We apologize for this uncontrollable delay and appreciate your understanding in this matter.

We are working at full speed around the clock to fulfill all orders for our loyal customers and we promise you that it will be worth the wait once your order has been shipped!

Orders received before 12:00pm PST (or 3:00pm EST) are usually shipped the same day they are received (except for weekends).

Contiguous United States

These shipping time estimates are based on FedEx's Ground shipping service map. After the item has left our warehouse please refer to your shipment's tracking information for accurate shipping time estimates. Shipping time is not guaranteed at peak periods.

Alaska & Hawaii

All shipments to these areas are subject to shipping rates which are calculated at checkout. Please add 2-3+ business days for shipments to these areas. Shipping time not guaranteed at peak periods.

Estimated Delivery Times Disclaimer:

All "Delivery by X business days" dates displayed on the order checkout page or product pages are estimates and not guaranteed. All services are provided by FedEx. Shipping services and rates are subject to change without prior notice. FedEx expedited options may not be available in all areas. 

*Free Ground Shipping On Orders $100+

Receive complimentary FedEx Ground Home Delivery shipping on your arcticzone.com purchase of $100.00 or more (before taxes, shipping insurance or or other additional charges). Offer is valid at arcticzone.com. Offer only applies to an order shipped to a single address within the contiguous United States. Additional charges apply for all other shipping options and destinations. Not valid on gift cards.  

**Estimated Delivery 2-5 days

The delivery of shipments is the only part of the process that is not directly under the control of Arcticzone.com. The volume of shipments FedEx attempting to deliver can at times delay the delivery of shipments that would normally take 5 business days or less. The 5-days is an estimate based on FedEx’s coverage area.

FedEx does have a toll free number 1-800-463-3339 that may be able to give you more details pertaining to your shipment. You will be able to say the word “Representative” or select ‘0’ to speak to a FedEx advisor.  

FedEx Customer support page: https://www.fedex.com/en-us/customer-support.html

FedEx Service Alerts which allow you to sign up for alerts: https://www.fedex.com/en-us/service-alerts.html

Does Arctic Zone Deliver to P.O. Boxes?

Currently, at this time our preferred courier service, FedEx, does not deliver to P.O. boxes.

Please ensure that you do not enter a P.O. box for your delivery address. Please ensure that you do not enter a P.O. box for your delivery address. All orders placed with a P.O. box delivery address cannot be processed and will be automatically canceled and refunded.

We are working on providing alternative shipping options that will ship to a P.O. box in the future.

International Shipping

I do not live in the United States, can I still order?

Unfortunately, we are not offering online sales from ArcticZone.com to countries outside of the United States at this time.

I bought my item from a retail store and do not live in the United States, is my item still covered by your Limited Lifetime Warranty?

Yes, we offer warranty service for items purchased from our international retail partners.